Returns

Returning your order

We are happy to accept returns if you are unsatisfied with the color, thickness or length of your set.

If you ordered a multiple weft set: Please make sure not to break the hygiene seal. This is a prerequisite for returning your extensions.

If you ordered a single product (e.g. volumizer, braid, ponytail etc.): Please make sure the round card and tag are still attached to the extensions. You may take the hair out of the net, but the extensions can’t be worn, washed or styled.

Is the thickness or length not quite right? In this blog you can find some information about choosing the right extensions:

Can’t figure out which color you need? Via www.zascha.nl/colorsample you can order small color samples to make sure you get the right color. We are also happy to help you out if you send us some photos of your hair!

Click the button below to register your return. You will receive an email with a shipping label at a reduced price:

  • Netherlands from €2,95
  • Belgium from €5,95
  • Germany from €6,95
  • Rest of Europe from €9,95
  • Outside of Europe from €14,95

You can find your order number in the confirmation email or you can send us a message with your name and we’ll be happy to look it up for you. Orders can be returned within 30 days of purchase.

Once we’ve received your package, it will be processed within a week.

Unfortunately, exchanging your extensions is not possible. You can, of course, place a new (second) order and return your first order. The original order will be refunded within a week.

Do you prefer to postage the package yourself? That’s possible too! Don’t forget to mention your order number with your return. The return address is:

Sipack B.V C/O Zascha Hair
De Trompet 1217
1967 DA Heemskerk

Please make sure to keep your proof of postage until your return has been processed.

Related products

In stock: ordered before 16:00? Shipped the same day!

Color sample

  • Perfect for choosing the right color
  • Suitable for dyeing or washing with silver shampoo
  • Not suitable for wearing
From: $3,21 View product
Rooted
In stock: ordered before 16:00? Shipped the same day!

Melted Blonde Clip In Hair 40cm (16″) / 120g

  • 100% Indian remy human hair
  • Double drawn quality (full ends)
  • Perfect for lengthening thin/fine hair
$152,54 incl. btw View product
Rooted
In stock: ordered before 16:00? Shipped the same day!

Melted Blonde Volumizer 40cm (16″) / 50g

  • 100% Indian remy human hair
  • Double drawn quality (full ends)
  • Perfect for creating extra volume in normal/thin hair
$81,69 incl. btw View product
Rooted
In stock: ordered before 16:00? Shipped the same day!

Melted Blonde Clip In Hair 50cm (20″) / 160g

  • 100% Indian remy human hair
  • Double drawn quality (full ends)
  • Perfect for lengthening normal/thin hair
$217,94 incl. btw View product
Alterna Caviar ANTI-FRIZZ Dry Oil Mist
THE serum for your extensions
In stock: ordered before 16:00? Shipped the same day!

Alterna Caviar Anti Frizz Dry Oil Mist – 150ml

  • Lightweight serum for silky smooth hair
  • Free of parabens and sulphates
  • Heat protection up to 450°F (232°C)
$43,54 incl. btw View product
Rooted
In stock: ordered before 16:00? Shipped the same day!

Melted Blonde Volumizer 50cm (20″) / 60g

  • 100% Indian remy human hair
  • Double drawn quality (full ends)
  • Perfect for creating extra volume in normal/thin hair
$98,04 incl. btw View product

Read our Blog!

Back With a Bang(s)/ Fierce with the Fringe.
Back With a Bang(s)/ Fierce with the Fringe.

A completely new look in an instant! Curious? Keep reading!

Read the blog
Put in that Ponytail!
Put in that Ponytail!

Big hair is never out of fashion! Read everything you need to know about the ponytail here.

Read the blog
Curling and straightening your 100% human hair extensions
Curling and straightening your 100% human hair extensions

Tips and tricks for straightening and curling your 100% human hair extensions.

Read the blog

Every day we look for the connection with you, our customer, to provide you with the best possible service. Everything to make sure you wear your extensions with a smile from ear to ear.