Returning your order
We are happy to accept returns if you are unsatisfied with the color, thickness or length of your set.
If your order is wrapped in a plastic package with hygiene seal: Please make sure not to break the seal. This is a prerequisite for returning your extensions.
If your order is wrapped in a box: Please make sure the round card and tag are still attached to the extensions. You may take the hair out of the net, but the extensions can’t be worn, washed or styled.
Is the thickness or length not quite right? In this blog you can find some information about choosing the right extensions:
Can’t figure out which color you need? Via www.zascha.nl/colorsample you can order small color samples to make sure you get the right color. We are also happy to help you out if you send us some photos of your hair!
Click the button below to register your return. You will receive an email with a shipping label at a reduced price:
- Netherlands from €2,95
- Belgium from €5,95
- Germany from €6,95
- Rest of Europe from €9,95
- Outside of Europe from €14,95
You can find your order number in the confirmation email or you can send us a message with your name and we’ll be happy to look it up for you. Orders can be returned within 30 days of purchase.
Once we’ve received your package, it will be processed within a week.
Unfortunately, exchanging your extensions is not possible. You can, of course, place a new (second) order and return your first order. The original order will be refunded within a week.
Do you prefer to postage the package yourself? That’s possible too! Don’t forget to mention your order number with your return. The return address is:
Sipack B.V C/O Zascha Hair
De Trompet 1217
1967 DA Heemskerk
Please make sure to keep your proof of postage until your return has been processed.
